• Are the residents dressed appropriately and do they look well-groomed and clean?

• Is there adequate staffing?

• What is the response time that it takes when a resident calls for assistance?

• Observe if the staff members respond in a kind and caring manner.

• Is there an activity program?  Ask if there is a full-time activity director and look at the calendar of programs.

• Are there a lot of residents sitting around with nothing to do?

• Is there a community TV with good reception?

• Are there pleasant public areas that residents can enjoy with their families and guests?

• Is there a private dining room?

• Is there a library and/or a card room?

• Are there walking paths?

• Are there rules about visiting and do you agree with them?

• Is there a volunteer program?

• Is there a house pet?

• Are pets allowed in resident rooms? 

• What are the rules? 

• Is there an extra charge?

• Are scooters allowed and what are the terms?

• Is there adequate parking if you still drive?

• Are the spaces numbered?

​