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How Senior Placement Agencies Are Helping Families During COVID-19

senior woman on group video conferencing screen
Image credit: Rido / Adobe Stock

Senior placement agencies exist to help family members and loved ones during transitional, and often challenging times in their lives. Now more than ever, families with aging relatives need an emotional support system, even if it’s from a distance.

Although we’re doing business virtually during COVID-19, senior placement agencies like Welcome Home Senior Services and Placement Co. still aim to provide exemplary service to clients and offer guidance as they make this important life choice with their loved ones. Here's how agencies like ours are adapting to help families at a time when they need us most.

Virtual tours of senior living communities

Due to the pandemic, in-person touring is largely off the table for now. However, thanks to modern technology, it’s possible to take a virtual tour of a facility.

We’ll connect you and your loved ones with facilities that offer online virtual tours from the comfort of your home, including 360-degree views of rooms. This allows you to navigate through images of the facility and get a feel for what it’s like to be there.

Researching and highlighting how each of our partner facilities is taking precautions

During this confusing and difficult time, it can be hard to understand how facilities are responding to the pandemic. Even if communities list out their procedures and protocols on their website, it’s hard to know for certain whether they’re being followed in practice, since you can’t visit the facilities in-person.

Thanks to our close relationships with the management and staff at our partner facilities, senior placement agencies like ours do the legwork for you by researching, highlighting, and relaying what these communities are doing to protect the health and safety of their residents. This includes staying up-to-date on local and CDC regulations and understanding how facilities are implementing those recommendations.

Video chatting instead of in-person meetings

While we miss meeting prospective clients in-person, many of us in the senior living placement industry pivoted to offer alternative consultation options, including phone and video calls. Video conferencing also makes it possible to meet with your loved one’s future caretakers before you commit to a facility.

"Face-to-face" conversations (or as close as we can get in the COVID era) are more effective than audio phone calls in helping you get a sense of a staff member’s personality and warmth. Speaking with them this way means you’ll be better able to gauge the experience and interactions your family member may have if they become a resident.

Offering extra emotional support

A senior placement service's strength lies in its ability to provide emotional help during times of transition for families. That is something that won’t change because of the coronavirus. Through video chats, phone calls and emails, we’re still available for you and your loved ones.

During the pandemic, we can help you understand what is possible and what is best for seniors at this time. That guidance, coupled with personalized attention, means your family will receive continued emotional support during this time of transition. We use our extensive knowledge of local senior living communities in Miami-Dade, Broward, the Palm Beaches, the Florida Keys, and Lee and Collier Counties to help you find the best fit for your loved one.

More importantly, during coronavirus when things are uncertain and resident care is of the utmost priority, we’ll help you understand each facility’s protocols and procedures to understand where your loved ones will be the safest.

Welcome Home Senior Services and Placement Co. is here to help current and prospective residents of senior living communities weigh their options and explore the 500+ Florida facilities we represent. Contact us and speak with our trusted senior placement specialists to start a conversation about the ideal next steps for you and your family.



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